Job Experience at Maids.cc
Customer Service Quality Control
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As a CS Quality Control professional at Maids.cc, I focused on monitoring services, ensuring compliance with production standards, and enhancing customer satisfaction through effective evaluation and training.
Key Responsibilities:
- Monitored services to ensure compliance with production standards and identified areas for improvement.
- Evaluated messages and calls handled by customer service agents for quality assurance and provided feedback as needed.
- Recommended adjustments to services based on customer feedback and report analysis to improve overall customer satisfaction.
- Supervised customer service agents through chats and calls, providing guidance and support to ensure high-quality service.
- Developed and implemented training programs for customer service employees to enhance chat etiquette, business knowledge, and overall performance.
Achievements:
- Increased customer satisfaction ratings by implementing effective feedback loops and service adjustments.
- Trained and mentored over 20 customer service agents, resulting in improved performance metrics and efficiency.
- Created Weekly and monthly Interactive Reports for customer service members to help improve performance